Privacy Policy

What we collect

When you contact us, join a community, or enroll in a program, we collect the information you share — typically your name, email, company, and the details of your inquiry. If you deploy an AI Employee with us, we also process the business data that flows through the channels and integrations you authorize (for example messages, documents, email, calendar, or CRM records) to deliver the service.

How we use it

To respond to you, deliver services you’ve requested, improve our programs, and — only if you opt in — send you resources like the Strategy Playbook. We do not sell your personal information.

How AI Employee data moves

A request typically travels from the chat app or portal you use, to the SN3 runtime, to an AI service and — when a task needs it — to the applications you have connected, and back to you. What is sent to an AI service can include the current request, earlier conversation context, relevant stored memory, document text or images, and results from connected applications, not only your latest message.

Depending on your deployment, copies of information may exist in:

• the messaging platform you use and its cloud storage;
• SN3 conversation and session stores, memory, uploaded or generated files, and work products;
• logs and diagnostic records;
• local and off-site backups; and
• AI, speech, connection, and connected-application providers, under their own terms.

Ordinary Telegram bot chats are not end-to-end encrypted. Using our portal avoids the messaging platform’s copy for portal-only messages, but SN3 and the selected processing providers still handle that information.

How we protect it

Our platform-managed AI Employee deployments are designed to separate each AI Employee’s files, credentials, conversations, and application connections from those of other AI Employees. Our portal uses HTTPS and checks workspace membership before granting access, administrative server access uses key-based authentication, and we maintain backups of our core platform, including encrypted off-site copies. Older or custom deployments may have different controls, and no measure guarantees security.

We do not describe the service as end-to-end encrypted, and we do not claim that all stored data is encrypted at rest. Authorized SN3 administrators with server-level access may be able to access runtime files and credentials, and deployments on a shared server share the underlying host operating system. A dedicated server can reduce shared-host exposure but does not remove administrator or provider access.

SN3 is not currently certified or audited under SOC 2 or ISO 27001, and we do not represent the service as HIPAA or GDPR compliant. For client engagements, we can document the hosting model, providers, access, storage, retention, and approval controls for your specific deployment in a Client Security Record.

AI providers and model training

Whether an AI provider retains data, uses it for training, or processes it in a particular country depends on the provider, the account type, its settings, and any fallback provider used. We do not promise “never used for training,” “zero retention,” or U.S.-only processing unless the specific accounts and contracts for your deployment support it, and we can document what applies to your deployment in a Client Security Record.

Retention and deletion

Information is retained in different places for different periods — live conversations and files, memory, logs, backups, and copies held by third-party providers. At the end of an engagement we will delete or return client data in our control on written request, as set out in our Data Processing Addendum. Backup copies are removed as they expire on their schedule, data may be kept where the law or a legal hold requires it, and data held by third-party providers is governed by their terms. You can disconnect an integration at any time; that stops future access but does not by itself delete information already stored.

Client agreements

For paid services, our Master Service Agreement, your statement of work, and our Data Processing Addendum govern how we handle client data and control if anything in this policy conflicts.

Cookies and analytics

This site uses privacy-respecting analytics to understand aggregate traffic. We also use the Meta Pixel and Conversions API to measure how our advertising performs; Meta may set cookies (such as _fbp) for that purpose, and you can opt out of interest-based ads in your Meta ad preferences.

Your rights

You may request access to, correction of, or deletion of your personal information at any time by emailing info@sn3group.ai.

Contact

SN3 Group · 971 N Gilbert Rd, Suite 218, Gilbert, AZ 85234 · info@sn3group.ai