Tokens
AI Fundamentals
Tokens are the chunks of text (words, parts of words, punctuation) that AI language models process, and the unit used to measure their limits and usage.
A large language model (LLM) is an AI model trained on very large amounts of text to predict the next small piece of text, called a token. That skill, learned at enormous scale and then refined with further training, lets it write, summarize, translate, answer questions, and follow instructions in plain language. LLMs power AI assistants such as ChatGPT, Claude, and Gemini, though the assistant you use is an app built on top of the model.
At an independent insurance agency, a client emails to ask whether their business owner’s policy covers damage from a burst pipe. An account manager opens an AI assistant approved for client work, pastes in the relevant policy sections, and asks the assistant to draft a short, plain-English reply. They also ask it to note that the insurance company makes the final coverage decision once a claim is reported.
The model returns a clear draft that explains the policy wording and flags an exclusion worth discussing. It doesn’t know this client’s policy on its own: it works from the text it was given plus patterns learned in training. Before anything goes out, a licensed agent checks each statement against the actual policy wording, because the model can misread an exclusion or fill a gap with a confident guess.
When you send a prompt, your text is first split into tokens, which are whole words, pieces of words, or punctuation. The LLM then calculates the probability of every possible next token, picks one, adds it to the text, and repeats. A full answer is built one token at a time, which is why many assistants show responses appearing word by word.
Because the model usually samples from those probabilities rather than always taking the single most likely token, the same prompt can produce different answers. Some tools expose a setting, often called temperature, that controls how much variety goes into those choices.
The model is not retrieving a stored answer from a database. It generates new text based on patterns it learned during training. That is why it can write fluent, original sentences, and also why fluent text is not a guarantee of correct text.
Everything the model can consider at one time (your instructions, the conversation so far, and any documents you paste in) has to fit inside its context window. Anything outside that limit is invisible to it.
Pretraining comes first. The developer feeds the model an enormous collection of text and adjusts a very large number of internal settings, called parameters, until it gets good at predicting the next token. This stage is where the model picks up grammar, general knowledge, and writing styles. It is also why its built-in knowledge stops at a training cutoff.
Further training comes next. A model fresh from pretraining is good at continuing text, but not reliably at following instructions. Developers train it further on examples of helpful responses, often guided by human feedback on which answers are better, so it follows instructions, holds a conversation, and declines certain requests.
Training a model from scratch is expensive and is done by its developer. Some providers also let businesses customize an existing model with additional training on their own examples (called fine-tuning), and some vendors sell models adapted to one field, such as law or finance, as domain-specific LLMs. Most everyday users never retrain anything.
Once trained, the model’s parameters stay fixed while it is in use, a stage called inference, so it does not learn from your conversation.
Because developers can build LLMs into their own software through an API, the same model may sit behind a chat assistant, an email tool’s writing feature, and a help desk’s suggested replies. In each case, the model brings the same strengths and limits.
LLMs are one kind of generative AI, focused on language, though many can also accept images or audio (often called multimodal models).
LLMs are strong at language-heavy work: drafting, summarizing, rewriting for a new audience, translating, pulling key details from messy notes, classifying requests, and answering questions about material you provide. Their main limits:
Match the task to these strengths: rely on an LLM for language work, and pair it with search, your documents, or a calculator when facts and figures must be exact.
Go beyond the terminology. Explore practical AI training, workflows, and tools from SN3 Group.
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